FREQUENTLY ASKED QUESTIONS
How To Place An Order?
To place an order go to the "Booking Request" Page. We will need the following information.
(WE WILL CALL YOU TO CONFIRM YOUR ORDER)
Your Full Name?
Date of Event?
Delivery Time / Pickup Time?
Best Contact Number?
Will Jumper Be Placed On Grass or Cement?
How Can I Cancel My Order?
To cancel your order, please call us at least 3 - 5 Days before your delivery, so that we can allow that jumper to be reserved by someone else. You may cancel your order at anytime due to rain.
What Type Of Payment Do You Accept?
Cash on delivery! Please have exact amount, as we don't carry much change. (We don't accept Checks, Debit or Credit Cards)
Delivery / Set Up / Pickup?
Our delivery times are from 8am - 12 noon on the day of your event, unless otherwise specified. Pick up times are 5pm - 7pm.
Please remember, we may be 30min to one hour late due to other customers requesting same pickup times. Please make sure there is a clear path "4ft wide or bigger" for us to take the Jumper to the desired location.
Please have payment ready when we arrive to deliver your order. We accept cash only. If you do not have your payment ready, we will not drop of your order and will charge and extra $20 to return at a later time. Your order may be pushed back to our last drop off of the day.
We will set up the jumper wherever you would like, as long as there is enough clearance for it (including cables on top). If we feel it is an unsafe area, we will let you know and we may suggest another location. There must be an electrical outlet at least fifty feet near by. The jumper may be placed on grass or concrete only (NO Dirt/Sand and Grass Mixed)
Before signing your "Rental Agreement" you must count all of your tables/chairs and inspect your jumper and other rental equipment. Remember you are responsible for the rental equipment once you sign. You must be at least 18 years old with a valid ID to sign the "Rental Agreement".
How far in advance should I reserve?
Our recommendation is if you want a specific jumper or the latest pick up time that you make your reservation as soon as you have a party date. Most reservations take place 2 - 3 weeks from the scheduled day. We take reservations as far in advance as 6 months. If you need to change your date, please call as soon as possible to see if the jumper you rented is available for your new date.
If you call the day of the event and have no preference in the theme of the jumper we might be able to get one for you.
Do you leave the jumper overnight?
Sorry, we DO NOT leave the jumper overnight.
How much space do I need for a jumper?
Depending on the size of the jumper you will rent, you will need at least 2-4 feet of clearance on each side.
We always reserve the right to cancel a reservation (at no penalty to you) if there is rain at (40% chance or higher) or high winds (over 25 mph). Safe operation of our units and customer safety is our most concern. You may cancel your order due to rain at anytime and you will not be charged a cancellation fee.
If you decide to keep jumper and it starts to rain DURING SET UP or AFTER WE HAVE LEFT we will be back to pick up the jumper and there will be NO REFUNDS. You should not use a jumper in the rain because they become very slippery when wet and may cause serious injury. You are responsible to disconnect the electrical blower from the jumper and secure it in a dry place until it stops raining.
Are your jumpers clean?
Yes, we clean every jumper after every use with disinfectant wipes. In case a jumper is not up to your expectations, we will clean it for you
How long does it take to set up/take down the jumper?
15-30 minutes to set up and break down the jumper depending on the size. We will go over the safety rules with you and answer any question you may have.
Do I have to leave the blower ON all day?
Yes, there is really no need to turn off the blower when the unit is set-up for enjoyment. The blower unit uses 6 amps.
Adult supervision is required at all times
No GLITTER, FACE PAINT or SILLY STRING!
No food, gum, toys, shoes, hard objects, drinks, or other objects are allowed inside the jumper
No back flips, wresting, fighting, boxing or hanging from the net inside or outside the jumper
Do not let the jumper rub against any surface
Do not move the jumper from the location where it was set-up
Do not let jumpers get wet (Inside or Outside)
If jumpers are excessively dirty or wet, there will be a $100 cleaning fee charged
What are your business hours?
We are open from 6am to 7pm Monday thru Sunday.
How many children can bounce at one time?
(11x11 Bounce House)
Under 4 Years 6-8
5 - 8 Years 4-6
9 - 11 Years 2-4
(19x20 4n1 (BackYard Combo)
Under 4 Years 14-16
5 - 8 Years 10-12
9 - 11 Years 8-10