Fraud Blocker Frequently Asked Questions | Downey CA.

Frequently Asked Questions

We currently deliver to the following city's Artesia, Bellflower, Brea, Buena Park, Cerritos, Cypress, Downey, Fullerton, Hacienda Heights, La Habra, Lakewood, La Mirada, La Palma, Long Beach, Norwalk, Rossmoor, Santa Fe Springs, Whittier. If your event is outside of our delivery area you can still give us a call at (562) 268-4472 to see if we will be able to deliver, sometimes, based on the day or how many orders we have going out, we might be able to go out further than usual.
We are pleased to offer a risk-free cancellation policy for our valued customers. Should you need to cancel your order for any reason, please reply to the confirmation email that you received when you placed the order. Our staff will cancel the order and send a cancellation confirmation via email. This deposit is fully refundable if you need to cancel your order for any reason as long as you cancel 3 days prior to the event date or if weather-related, until 2PM the day before.  After that time, the deposit will be held as a raincheck, valid for 6 months.

Please be aware that once equipment setup has commenced, full payment is due and no refunds or credits will be issued thereafter. We are committed to ensuring your satisfaction and strive to provide a seamless experience from start to finish.
Yes and no. You are Not responsible for normal wear and tear on our inflatable units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. dog chewing the unit, Silly string, someone stabs the inflatables, graffiti is written on the unit, etc.) then you will be responsible for any damages up to the repair or replacement cost. If silly string is used on the inflatable(s) it causes permanent damage and a $300 FEE will be applied to all units found with silly string.
If you have any other questions, please feel free to call us any time at: (562) 268-4472

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